Overview

Connection Type:

Server-side


Installation Instructions


Multi-touch attribution support

Converge preprocesses all events and enriches them with all available profile, session and attribution information to make your attribution data warehouse queries as simple as possible.

Profile Information

Every event that is forwarded includes all available information Converge has on that profile until that moment, ranging from $ip_address all the way to $email.

Events that typically do not have an $email property associated with them (e.g. $page_load) will still contain this property if we were able to identify this profile before the $page_load happened.

Profile Merging

Converge may combine multiple profiles into one if there is an overlap in aliases. This means that the profile_id field in your events table may become out of date. Under the ‘Advanced’ tab of the BigQuery connection configuration, you can configure a table to stream these profile merges to. You can create this table as follows:

  • Under your Converge dataset (converge_data), create a new table, e.g. profile_merges.
  • In the Schema section, flip the switch to Edit as text and paste the schema below. Click on Create Table after.

To use this table, it’s important to note that profiles maybe merged multiple times. For example profile A and B could be mapped to C as follows:

  • (A, C)
  • (B, C) Later on, profile C could be merged into profile D:
  • (C, D) In this case, profiles A, B, and C, would all be mapped to D. To deal with this, we recommend creating a (materialized) view that recursively resolves these mappings. Here’s an example query to achieve this:
SQL
WITH RECURSIVE profile_merges AS (
  SELECT timestamp, old_profile_id, new_profile_id, 1 depth
  FROM `your-project-name.your-dataset-name.profile_merges`
  UNION ALL
  SELECT pmr.timestamp, pm.old_profile_id, pmr.new_profile_id, pm.depth + 1 depth
  FROM profile_merges pm
  JOIN `your-project-name.your-dataset-name.profile_merges` pmr
  ON pm.new_profile_id = pmr.old_profile_id
)
SELECT old_profile_id, max_by(new_profile_id, depth) new_profile_id
FROM profile_merges
GROUP BY old_profile_id

Pre-processed Attribution

Converge automatically attributes all events (e.g. Placed Order, Add To Cart, etc.) based on the most popular attribution models.

  • First Touch: Attributes full credit for conversion to the initial touchpoint in the customer journey.
  • First Touch Paid Only: Credits only to the first paid interaction for the conversion; exclusive to paid channels.
  • Last Touch: Assigns full credit for the conversion to the final touchpoint in the customer journey.
  • Last Touch Paid Only: Attributes conversion solely to the last paid interaction; focuses on the final touchpoint within paid channels.

Session Information for custom multitouch attribution models

Converge sends over all sessions with their attribution information (e.g. utm_source, utm_campaign, etc.) so you can assign custom credit to each of these touchpoints — allowing you to create your fully custom multitouch attribution model.


An example query

As an example, the following query on top of the Converge Table gives you the number of times an SKU was ordered:

SQL
SELECT
  string(item.sku) sku, count(*) order_count
FROM `your-project-name.your-dataset-name.your-table-name`
LEFT JOIN unnest(json_extract_array(event_properties.items,'$')) item
WHERE event_name = 'Placed Order'
GROUP BY sku
ORDER BY order_count DESC
Make sure you replace your-project-name, your-dataset-name and your-table-name with your appropriate values.

Converge functionality

This integration supports the following Converge connection functionality.

Converge FeatureSupported
Custom Events
Filters
Server-side Conversions

Event Mapping

Converge automatically sends all implemented events from the Converge Spec and any custom events to BigQuery.

Converge Event NameBigQuery Name
$page_load$page-load
Viewed ProductViewed Product
Viewed CollectionViewed Collection
Added To CartAdded To Cart
Started CheckoutStarted Checkout
Added Payment InfoAdded Payment Info
Placed OrderPlaced Order
Started SubscriptionStarted Subscription
Received Refund Received Refund